Customer Relationship Officer

Job description

Key Result Areas (Key Performance Indicators):

• Sales Target Achievement
• Business Development
• Channel and Influencer Engagement
• Customer Service
• Network Management
• Commercial Transactions

About the Role:

• Responsible for achievement of agreed sales target/ objectives for the defined location In charge of all local marketing activities for the location
• Responsible for all commercial transactions with the channel partners
• Responsible for achieving all network related targets as assigned for the location (network expansion, product placement etc.)
• Responsible for business development, influencer and channel engagement and professional pricing co ordination
• Ensure that distributors/ contractors provide an appropriate service as per service level agreement Network Management (Product Placement, range selling, etc.)
• Provide information on competitors’ activities (promotions, price changes, new products, new dealer/ store opening, new initiatives, market issues etc.)
• Ensure contractors/ dealers buy range of products as defined month on month and maintain product range index
• Sales Promotion Activities Execution and Customer Service:
• Deliver high standards of customer service through regular visits, compliant resolution and commercial reconciliations
• Customer Relationship Management

Role: 

Field Sales ExecutiveIndustry Type: 

Chemicals (Paints)Department: 

Sales & Business DevelopmentEmployment Type: 

Full Time, PermanentRole Category: 

Retail & B2C Sales

EducationUG: 

Any Graduate

Key Skills

Customer RelationshipRetail Sales